Stephen Smith-Gander

Review of Capilano Volkswagen Inc.

Bought my car from here. A 2009 GTI with 73,000 KM...

Bought my car from here. A 2009 GTI with 73,000 KMs. Car was a Certified pre owned, and such it came with a 2 year, 40,000km "bumper to bumper" warranty. 7 months after buying the car I had my check engine light come on, so I take it to capilano VW and the service guys tell me I have to pay $1000 to clean the carbon build up out of the intake manifold. Told me theres no way to cover it under the warranty. Absolutely ridiculous. I took it to clarkdale VW to get a second opinion, and after talking to the service guys there, they said a) $1000 is WAY to high a price for the job they wanted to do, and b) its likely another issue in the car such as a bad coilpack or injector (both covered under CPO warranty). Its apparent to me that capilano just wanted to scam me for $1000 bucks for something that isn't even the root cause of my check engine light coming on. I will never go back to Capilano because how can I trust them after this? Not to mention every time I tried to get information relating to the car out of the service advisors about WHY I needed this carbon clean done, they had the audacity to blame it on me putting "bad fuel" into the car. Absolute joke seeing how I have only owned the car for 10,000KM and put 91 or 94 Octane Chevron fuel in it. Don't bring your car to Capilano VW service, you will get ripped off.