Kristin P

Review of Benson/Chrsler/jeep

I bought my Jeep from the Spartanburg location, ho...

I bought my Jeep from the Spartanburg location, however this one is closer to both my work and my home. I called the service department due to receiving a notice on my Jeep maintenance app about a recall. The service department told me it didn t apply to my vehicle. The women I talked too on the phone removed the notice from my app because after hanging up it was no longer there. About a month later, I received a notice in the mail about the same recall that applies to all 18-21 manual transmission Jeep wranglers. I decided to call the Spartanburg location and they did confirm that it DOES apply to my vehicle and if I wouldn t have gotten it fixed it could ve been a fire hazard! I don t know why this location would lie to me about a recall. Despite this location being closer to my work I will be using the Spartanburg location which I can trust. I bought my Jeep very recently so I haven t even taken it for an oil change yet so this was my very first experience ever with this location and it left a very bad taste in my mouth.