Christine Wessel

Review of Genz-Ryan

I called Genz Ryan on Wednesday night. The on off ...

I called Genz Ryan on Wednesday night. The on off handle for my shower had broke. The handle broke off in the in position. Thinking because I had called and let them know this I would have a plumber out in the AM. I was contacted at 2pm tech was 36 minutes out he showed up at 3pm. Lots of looking around suggesting service agreements. Asking me how many people lived in the home on and on. I was given 2 options for the repair, the bandaid repair for $600 or the economy plan where he would go in through the back of the closet for $950. Of course I chose the $600. Knowing it was the little plastic piece that was broke. Shower was fixed in 15 minutes and I was charged $600. I asked how much the part was tech told me he couldn t tell me. I said so you actually get $600 an hour I got some excuse about him making it look easy. He grossly over estimated this repair and told me they are a flat rate shop so could no adjust the quote. I will never use this company again.