b

broutilde

3 years ago

I'm taking a few minutes to write a review because...

I'm taking a few minutes to write a review because I'm very disappointed in this dealership. I recently enquired about an used Daytona 675R they had in stock. I received a reply pretty quickly, from Chris (Sarrault) who confirmed that they would be able to ship the motocycle (I live in Vancouver BC). But after that, no follow up. I emailed them again, adding that my friend is also very interested in the other (new) Daytona they had. We basically wanted to buy those bikes together. No answer. I called them 10 days after, and Chris told me that his manager wasn't available (why would I have to talk to a manager if he's the salesperson?) and they would call me back, and yes, it's totally possible to ship the motorcycle as they did ship a scooter to Vancouver the very day before!
...
Well, I'm still waiting. After that, I went back to check their inventory and "my" Daytona was gone.
No need to say that I was very disappointed. I finally found the bike that I wanted and was given hope for nothing. Even though I live on the other side of the country, I think I deserve a bit of respect as customer. They should have told me that it was too much of a hassle to sell a bike and ship it, or that the sale was pending. I can handle the truth. But they probably didn't give a s****.
A few days after, I received an automated message from the manager asking for feedback etc. I took the time to explain my disappointment in an email. Never heard back from him.
In short, they lost 2 sales and gained a bad review. And apparently I'm not the only one bad review out there!

Comments:

No comments