The Skoop

Review of Havasu Regional Medical Center

UPDATE TO MY BELOW REVIEW:

UPDATE TO MY BELOW REVIEW:
I"ve tried to get my billed paid from my ER visiit and hospital stay (July 2016) for over a year! I gave them my contact info when I was admitted as well as my insurance info.. When I didn't receive a bill I contacted the hospital, was told I didn''t owe anything. ....Ummm I believe I do so if you do not want me to pay, please send me a letter stating I owe nothing.

I received a letter stating I owed nothing. I then received a bill from a NPAS Inc from Kentucky in Nov 2016. I sent them a copy of my insurance card, a copy of the letter stating I owed nothing, my cell phone number, etc if they had questions contact me but please submit to my insurance company.

Two months later I finally get a bill form Havasu Reg, so who is this NPAS company trying to collect money from me?? I gave them the same complete packet of information as well as a copy of the NPAS invoice.

I was in close contact with my insurance company, going online watching if my hospital bills got paid and had to fight to get the individual doctors and servcies paid because insurance seen it as if they don't owe the hospital why should they pay their doctors, xrays, CT Scans, etc. So the only one holding up the process was Havasu Regional. Apparently they refused to not give my insurance company the form back or any statement as to why they were outside the billing alotment time. Legally my insurance has informed me I do not have to pay, I've done all I can and so have they. I however continue with trying to pay them. Makes me a bit crazy I guess. I've managed to get all the other doctors & services paid just not the hospital itself.

I went in to the hospital and tried in person last week to get this resolved. Spoke with Billie she acted pretty much like those who admitted me, don't care to help you and apparently she does not do her job. She has not called me with an update which she said she would. I try calling there and the number below my review they gave me for the Director of Patient Experience is the outpatient scheduling department!!! They transferred me to Daisy's cell phone, she gave me the main hospital line, told to ask for Julie. Julie doesn't answer so left yet another message at this hospital. I believe now, there's no way they are this incompetent, I am no understanding they are ignoring helping me pay them because of my bad review.

WARNING!!! IF YOU DO NOT WANT TO HAVE A NIGHTMARE EXPERIENCE BOTH DEALING WITH ADMITTING OR PAYING YOUR BILL WITH INSURANCE AVOID THIS HOSPITAL AT ALL COSTS!!!

I'm going to do 2 reviews since its crucial the overly rude, horrible, unprofessionals working ER admittance & the female working Triage counter do not represent the rest of the staff.

These 3 females need to be removed from not only this hospital but banned from the medical profession all together. I was brought to the ER one July 3rd around 2pm with a broken back.

I begged them to please give me something hard like a clipboard to place behind my back because any curved movement was excruciating. They said they didn't have clipboards, even though they handed me one when they wanted my info so they made sure the hospital got paid!!

The triage female was overly rude to me, went out of her way to punish me for arguing with them that I saw a clipboard can I have it back. I said if you won't give me backboard would she at least help me sit in the chair which looked stiffer. She said no! I was so delirious with pain whatever her rude comments were I started to blackout and can't recall.something about she doesn't know me and she was working a holiday so I can't expect her to help everyone with any little problem.

I am going to ask various family members in medical profession how to make a formal complaint with the medical licensing etc. I do not want another severely injured person to have to beg for help in the ER ever again!!!

If they hate the injured and have zero compassion then they shouldn't be in the medical profession!!! Shame on you for treating people this horribly!