I was told they would cover a gel mattress pad for...

I was told they would cover a gel mattress pad for my chronic pain. So I enrolled. A year later they keep denying the claim, saying I did not comply with a provider I was never enrolled with. Melissa with the Steel team clearly did not use medical records to base the denial with, and claimed false statements made by my case manager that were never made. I lie awake in pain Evey night and according to the sleep study I do not reach REM sleep. I have been hospitalized several times for hallucinations due to lack of sleep. I'm disabled and can't afford to buy the $300.00 pad. This is beyond cruel.