My 80 year old mother was recently admitted into t...

My 80 year old mother was recently admitted into the Emergency room at ARMC by way of an Emergency unit responder/ambulance. Because my elderly father was unable to go with her, it took a few hours before someone was able to come up and be with/get her. The director of the emergency room was so horribly rude to my mother and pretty much terrorized her as if she had no business being there. My mom was burned from the top of her scalp to her chin and they never even looked at it nor treated her for it. They just carted her out of her room as soon as possible and told her she would have to sit in the emergency room until someone arrived to get her. My mother has been unable to sleep or even rest because of the trauma of her experience there. She is now terrified to be taken to the hospital. This is totally unacceptable for anyone to be treated like this. Please go elsewhere if you have an emergency and not to ARMC.