Tonya Ashment

Review of Bountiful Mazda

Ok, I have a story for you (read until the end - I...

Ok, I have a story for you (read until the end - I will demonstrate the difference between a dealership that is cares about the actual customer vs. one that cares about the customer's money)....So it all started with trying to order 2018. In talking with the sales representative, I discovered that there is roughly a 3 month wait on the particular vehicle I am looking to buy. It worked out perfectly with my schedule, and since there wasn't a current 2018 on the market that met my criteria, I went ahead and put in the special order with deposit (Bountiful also has a smaller deposit on special orders than other dealers I have worked with). Later the same day, we discovered that Mazda Corp had completed production on all 2018 models so I would not be able to process my special order. To make matters worse, there was no ETA on special orders for 2019 models or arrival times, pricing, etc... So now I found myself without a 2018 that met my specs, no idea on 2019s, and a 2017 model that didn't include key featuresfrom the 2018. At this point, in steps MJ - and in no time at all, he acknowledged the situation, found me a 2017 model that he could retrofit with the 2018 features I wanted, and all while agreeing to the original timeline I specified when placing my original order. I have purchased a wide variety of vehicles over the years - some through special orders (which can be tricky) and I have never found a dealership who (1) acknowledged and apologized for a mistake (that wasn't actually their fault - Mazda hadn't sent out the 2018 production notification yet), (2) solved the problem the same day by going above and beyond, and (3) kept to their original agreement (timeline) even though they could potentially sell the vehicle sooner otherwise. I have always been a huge supporter of Bountiful's Service Dept (I won't take my custom miatas anywhere else), and now I can also vouch for the care and commitment they show to their buyers as well. I would HIGHLY recommend this dealership if you are considering the purchase of a new (or even used) vehicle as they WILL ensure that they make their customers happy.