Steve Gasparovich

Review of Waikiki Beach Marriott

Nice hotel, with a catch. During check-in was told...

Nice hotel, with a catch. During check-in was told I would get complimentary breakfast (exact words) due to membership status. Was NOT told those breakfasts were not complimentary at all, but rather part of $39 a day package, billed as "resort fee", that was, apparently, $12-15/day discount over non-Marriott members. This was business trip so made ZERO use of all other services & discounts (spa, tours, etc.) associated with the package. Translation: paid $39 a day for scoop of scrambled eggs, 4 strips of bacon, and 2 slices of papaya (x5 days!). On check out query, desk clerk simply said resort fee was mandatory charge, made a big deal of pointing out I paid less than "non members", gave me a history lesson on the origin of the fee, and told me it was all on the hotel website and I should have seen it when I made my reservation.....basically told me to suck it up. If this fee really is mandatory (i.e., municipal) there are nicer hotels in Waikiki to pay it to. Considering switching loyalty to Hilton after this blind side.