Even though I am a fitness member, I am treated as...

Even though I am a fitness member, I am treated as if I am entering illegally in every development, the employees have insufficient information and interest about membership information, we come to relax, we get nervous, I don't take my step here as soon as my membership ends, the hotel reception is inadequate especially the staff and reception staff are constantly changing. members would be happier if everyone works, a little smiling good welcome and knowledge of your business, do not make up different things every time we come, our money is officially garbage.