C
Christian PetersenReview ofREI
Just stopped by the shop to return a helmet that d...
Just stopped by the shop to return a helmet that didnt fit. The customer service rep was extremely rude! She tried to make me feel bad for returning an unused helmet that didnt fit "saying that they can't resell the helmet after being sold" and that "next time to purchase a helmet in shop instead of online". I would never tell a customer how they should shop. Remember the old adage - The customer is always right! Their selection is terrible for snowboarding equipment. Go to EVO Seattle for better equipment and service!!

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