Do not give these guys your Credit Card Details

Do not give these guys your Credit Card Details
Review of Crowne Plaza Marlow



We left the hotel for an evening out in Marlow at approximately 7pm not returning until around 11pm. On checking out the following morning we opted to use their speed checkout system as there was a particularly long line of folk on front of us & we were keen to have one final venture into the town centre.



We've therefore called the hotel no fewer than 8 (yes 8) times to try and get this situation resolved, with absolutely no joy whatsoever. We've even offered to supply a copy of our restaurant booking to prove that we weren't around at the time of this alleged bar purchase. We have of course asked for the hotel purchase slips showing our name, room number, signature etc - which they cant seem to locate (funny that)

Bottom line now is that we are reluctantly getting the CC company involved and even been advised to file a police report as an act of fraud has been committed. I've been in touch with their HO and rang to speak with the Hotel one last time - all to no avail.

Seriously unimpressed and it's cast a shadow over what should have been an enjoyable break. My advice for what its worth - do not trust these people with your credit card details as you may get an unpleasant surprise. Very poor from Santos and the team at CP Marlow.