A problem. I am hatd of hearing and rely on headse...

A problem. I am hatd of hearing and rely on headsets when I attend plays. I was given a headset that did not work. When I asked for a replacement, I was told none was available. I was told the system was old and needed to be replaced. I had taken a bus from NJ to attend and was shown the exit without even a voucher or accomodation to see the play at a future date. No refund either. I would like to attend plays here, but such shabby treatment and the inability to hear the actors makes this impossible. Very upset.