I am going to write a fair review of Carlson Toyot...

I am going to write a fair review of Carlson Toyota. What started out as a great experience had a snafu in the middle, but ended well overall.

Eddie was very helpful in sales and did not pressure me into a sale. He and the manager, Dave, worked wonders to get me into a new vehicle.

Unfortunately, 7 days after purchase, I had serious mechanical issues with my used vehicle. It was not certified, and I did purchase the extended warranty, so I am aware that they had no legal obligation to assist me. That said, on the basis of their 60-point inspection showing all was in good working order at the time of purchase, the engine not running was a bit of a surprise. Eddie was at first unsympathetic and said to go to a GMC dealer and it was a good thing I bought the extended warranty. He then said he'd check with his manager. I received a call from Austin in the service department who was not helpful at all and even after explaining the issue, I was instructed to drive it and call for a tow if it broke down. They could not work me in for an appointment until 10 days later on January 27th. That very night, it broke down on my way to my usual mechanic shop and they were shocked at how I was treated by Toyota service. The next day, I received word from Midas in Coon Rapids that the engine was without oil and the entire underside was covered in oil. They had contacted Carlson Toyota and the vehicle was taken back there.

Jeff in the service department called that day and was MOST helpful. He found the issue, a service bulletin for repair and brought it over to the GMC dealer. All things considered, be wary of the service department. The sales staff don't pressure you, which is great, and they did work to get me a deal with my negative equity, but I was treated quite poorly by some of the service department staff.