I don't normally post reviews, but I felt this was...

I don't normally post reviews, but I felt this was important to share.

I recently purchased a 2010 Corolla from this dealership with just under 100,000 miles on it. I was told that the vehicle had been gone through with a fine tooth comb, and that it was ready for the next owner. Now, they did do some good things such as replace the brakes, the weather strip around the moon roof, and repainted the rear bumper. That all was good. But, the other shoe dropped as they say. A month after purchasing the vehicle I had to have the rotors replaced. Carlson put on new brakes but apparently did not check and replace the rotors. The rotors were shot so a very nasty vibration and squeal started. Next, I noticed smoke coming out of the tail pipe upon starting the vehicle. I had to have the spark plugs replaced as those were shot too. Next, a nasty squeal sound came from under the hood. I had to have the serpentine belt replaced. And for the finale, the alternator went out. This all within a couple of months of purchasing the vehicle. I chose to have the work done elsewhere.

I find it hard to believe that these items were not noticed if a thorough inspection had been completed. I know that I purchased it as-is, so I understand those liabilities and knew that attempts at getting this work done on their dime, or even a reduced cost, would have been futile.

The one piece they should have made right is what really gets to me. A day after purchasing the car I realized the floor mats were missing. They were there when I bought the car, and must have been taken out prior to selling the vehicle to me. I called the salesman I worked with, Tim Froemming, and he said he'd get mats for me right away. I left my number with him and did not hear back for about two weeks. I called Tim again and he said they were in (didn't bother to call me), so I could come pick them up. I do not live close to Coon Rapids, so finding a time to travel down took some time. When I called Tim to tell him I was heading down to pick up the mats, I was informed that the mats had disappeared from his office, so he'd have to find another set.

I waited a while hoping Tim would call. He did not. When I finally called Tim back he stated, "We have not had another Corolla come in, so we are waiting for another Corolla and you'll get those mats. Call back in a week or so."

I was under the impression I would be getting new mats. After all, they were in my car before final detail, and missing after we were sold the car. A reasonable solution would have been to take a set of mats from the parts department and give them to me. Come to find out I have been waiting all this time on used mats. To say I was disappointed would be an understatement.

Carlson Toyota, if you read this I would appreciate a response back from the sales manager. I do not wish to work with Tim Froemming regarding the mats as I don't feel my concern was taken seriously. We are talking a $99 set of replacement mats after the amount of money I had to spend on repairs after buying this car from you. If you need receipts as proof of the work, I have those and will be happy to send your way. I'd consider this matter resolved so long as I get a set of black carpet mats for my 2010 Corolla.