Review of 1st Class Real Estate

4 years ago

Stay Away!

Stay Away!

If I could sum up my dealings with Troy Brimmer (Branch Manager) and Andrea Holland (realtor) in one word, it would be "Incompetent".

I listed my home with Andrea, and had three open houses. Two of these, Ms. Holland was over an hour late to, and one she no-showed. Her initial listing description of my property was an absolute travesty. All caps, poor grammar and punctuation, and the description would have been enough to convince me to not even look at the house if I was a buyer. The pictures of the house were adequate.

I was about to fire her, when I received an offer. This offer suffered through multiple delays in closings (6 or 7) and she failed to communicate to me the status throughout the sale. Every closing date I had to call, text, and email, to see if the house was closing. Buyers were never preapproved, and had things they wanted fixed; this list was very vague, and she was unable to get any clarifications to my questions. I paid a contractor multiple times to fix issues, often times with the description "buyer wants something done with a fan, or chipped paint, or roof, but I don't know what because my realtor is incompetent, so use your best judgement because I'm supposed to be closing on this house by the end of the week". At one point Andrea just sent me some pictures of things around the house with no description, nor was she able to answer questions. She misled me regarding the closing contract (buyer wanted twelve specific concessions, to which Andrea told me I only had to do two...this was incorrect and I'm fairly certain is in violation of the Realtor Code of Conduct. I will be looking into this with the DPOR) which I attribute to her incompetence. After repeatedly sending emails and texts asking for status and updates, she began to copy and paste the same reply of "I'll let you know about next closing date. Waiting on buyers".

After this incident, I called the branch manager to request a new realtor complete the sale of the house (3-4 closing dates had already elapsed at this point) and Troy Brimmer took over. Sadly, many of the same problems existed. No updates when there was any change, I had to call/text/email to find out what is going on. I even waited for two days AFTER a closing date to contact Troy to even see if he would relay to me that my house didn't close. I began contacting the Loan and Escrow processor to find out what the hell was going on.
Several more closing delays, and I terminated my dealings with 1st Class Realty. The last closing day, after the buyers were approved and clear to close, they walked away, at the end of November.

At the time of this review, I am still without the Earnest money deposit (7 weeks since buyers walked away). It took 1st Class Realty 20 days to send me a correct EMD release form (first time had incorrect amount and incorrect recipient; and after replying with the correct information, was sent the SAME WRONG information the next day!) Two days later, finally received and filled out the correct form.

I moved on to Greg Garrett Realty and it is a world of difference. I am truly disappointed in the service I received at 1st Class Realty.