John Gilling

Review of Land Securities Hatfield Galle...

As a disabled person with a blue badge I found the...

As a disabled person with a blue badge I found the parking situation confusing and inconvenient. This is because upon driving into the disabled area there was a sign saying to take my blue badge to the customer services desk. At this time I was unaware if I would have to go back to my car and place the badge back in my screen. The customer service desk was well out of the way of where I wanted to be, and because I had travelled from Yorkshire I was then told that if it was a one off visit, which it was, I could have just left my badge in the windscreen of my car as usual. I think the signage should be more clear to save people with mobility difficulties unnecessary walking.

Other than than that this is a very accessible shopping centre for disabled people, with plenty of choice to shop and dine out. The staff were also very polite and helpful. The parking idea of registering your car reg and blue badge is also an excellent idea but the lack of explanatory signage let's it down.