Rosario Ceron

Review of CALIENTE CAB CO

Very disappointed. My friend ordered a hurricane m...

Very disappointed. My friend ordered a hurricane miami vice and there was a used bar rag/napkin at the bottom of her large glass. John the manager tried to tell us it was a tiny straw wrapper. It was full size paper towel! He then comped her drink and tried to give her a coupon for a free guacamole when she came back. I am sure it was a full on mistake but when the manager tried to play it off as something small like a wrapper we were even more disgusted, he literally stated he was only concerned for the person who received the bad drink not any of the other 4 people in the party!. We have been there a few times and enjoyed the place but very sad and disappointed at the treatment we received today. In the end her drink and 2 appetizers were comped. The manager really should have been apologetic and embarrassed this happened under his watch and not argued with his customers.