L

My furnace caught fire due to improper cleaning & ...

My furnace caught fire due to improper cleaning & venting by another firm. Weirsgalla had a new, high efficiency furnace installed within 2 days, switched from oil to propane. I had an issue with extremely high propane usage for 2 months and Daniel, the service tech triple checked any and everything to correct the problem. He was extremely professional, courteous, knowledgeable. He was returning for the 4th time to try and resolve the high propane usage when the consumption of propane dropped dramatically and the gas odor coming from the tank was no longer present. There was an obvious leak the propane company insisted wasn't there. The sudden drop in propane usage said otherwise. Weirsgalla was coming back to run an additional line. When Daniel came out with the necessary parts and supplies to do the work, it was decided it was not necessary to install the additional line. My cancellation of the service was handled with utmost courtesy by both Daniel and the office. Their customer service is outstanding and they went above and beyond to make effort my unit was and is working properly. Highly recommend!

Comments:

No comments