Totally disappointed, not with the store, but with...

Totally disappointed, not with the store, but with the review policy.
I bought a product from you.
A Xiaomi tricycle wing.
Helpful sales guys and they warned me that he has a small, unimportant cosmetic defect.
I mounted your wing in your yard. He gave up at home. It just broke.
Structural.
Because it was a poorly built product. Plus another construction defect, noticed at the mounting place of the plug, not that it mattered, that it was already broken.
I posted a negative review.
He didn't show up.
I've tried 3 more times ... nothing
It seems that the moderator does not like those under 4 stars, so the unfavorable ones do not appear
Embarrassing.