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Erik Schenck

4 years ago

I purchased warm transfers based on the sales pitc...

I purchased warm transfers based on the sales pitch that, not only were the leads ONLY from people filling out online forms and ACTIVELY looking for home insurance, but they were also vetted and transferred to me with the consumer on the phone. After three months of receiving auto insurance leads, renters, home mortgage refinance leads, or people simply not looking for insurance, I called in to complain. It took more than 24 hours for someone to reach out to me. The lead I was most upset about was reviewed and the manager told me it was handled properly. However, at no point in the recording did the rep ask if the consumer had, in fact, filled out the request. When I pointed this out, his response was, "That is not part of our process to ask if they filled out the form." I have had problems with this company before and was hoping warm transfers would help keep them honest. My last month, I returned 50% of the leads I received and they only credited back a few. They charge more than twice as much for the same garbage you get from every other lead company. Waste of time and money.

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