Buyer beware. Booked this hotel for Lollapalooza,...

Buyer beware. Booked this hotel for Lollapalooza, we couldn t be there at time of check in, (we were 2 hours away), our daughter was there ahead of us, who will be 21, October 1, was told she couldn t check into the room. The room was in her name. We didn t want her to miss performances she planned to go to, so we were forced to find another hotel. We were charged a $280 cancellation fee, because the front desk manager (Nicole) was not accommodating at all. We have NEVER had an issue with any of our daughters checking into a hotel because of age. We are Hilton Honors Diamond members. We went to The Palmer House, and they were much more friendly and accommodating. It is not clearly posted about the age restriction. On some booking sights it is not mentioned at all. I think the front desk manager could have handled this differently. Not a happy customer.