Evelyn Gaspar

Review of Mac Churchill Acura

Worst experience ever. We've bought many used cars...

Worst experience ever. We've bought many used cars before, and all have been good experiences. We expected this one to surpass our expectations due to it being a "luxury car dealership", but unfortunately, it didn't. Staff doesn't care about the cars or the customers after purchase. They weren't able to give us our car the day of purchase. We had to call them about 2 times to find out what was going on the next business day. Then, they made us wait more than 2 hours for them to clean it, inside and out. Our sales man even had the audacity to tell my husband to go look for his own rear bumper cap from another similar car at the dealership. My husband was speechless. How in the world are you going to sell a Cadillac Escalade with a nail in one of the front tires, a missing rear bumper cap and a DVD player that you don't even knobif it works? On top of that, add a couple thousand dollars to the sales price for all these stupid reconditioning fees and so on???
When they finally gave us the car, it came with only one key and no owners manual. According to the manager, that's how they purchase their "luxury" cars. Won't ever return to this place or recommend it to anyone. Very disappointed with their service and the way they treat people, sending them to find their own "bumper caps" around the dealership.