After harrowing experiences with vendors sent by m...

After harrowing experiences with vendors sent by my home warranty company for air conditioning repair, I turned to Done Right Heating and Air on the advice of a friend who had recently used them to install a new HVAC system in his home. My 27 year old air conditioner had by and large reached the end of its life during the terrible August 2020 heat wave. Even though I knew that replacing the entire HVAC system was now inevitable, I dreaded the thought because of the magnitude and inconvenience of the job. Fortunately, Jim Sutton, Done Right's manager, provided immediate assistance and would remain an extremely attentive and trusted resource throughout the process that followed. He quickly sent his gifted technician, Derek, to repair the unit so that it would at least run until I decided to replace the unit. He also quoted a very competitive price for a new system and was able to schedule installation promptly. His patience and unparalleled professionalism were greatly appreciated. The installers, Derek, Phil and Kyle, were all superb -- punctual, pleasant, hardworking, skilled, careful and attentive. Jim and his colleagues at Done Right have set a high standard in customer service and workmanship and deserve praise. They leave the customer in good hands.