i used to recommend RTR to everyoneeee! Not anymor...

i used to recommend RTR to everyoneeee! Not anymore.. I rented an outfit for this weekend. Was supposed to be delivered 7/2 by 10 pm.. never showed up. I called customer service this morning to find out how they could help.. Courtney told me the package was showing delivered @ 7am.. um i need to buzz everyone in through the gate at our complex and i didn t buzz anyone in so i have no idea where they delivered to. so she said she would open an investigation and eventually i would get a refund and i could place another order online.. ok fine. i go on the app only to find out i can no longer place an order for this weekend. so now i have nothing to wear and they won t refund me my money until this investigation happens. terrible experience and very inconvenient.