I had an extremely disappointing experience with L...

I had an extremely disappointing experience with Legacy Ford. Legacy s service/maintenance staff displayed a very unprofessional behavior and did not take responsibility for their mistakes. According to Legacy s website, all of our customers here at Legacy Ford are customers for life I can assure you this statement is not true in my case. Four months ago, I took my vehicle (2012 Focus) for a clutch recall and a service representative stated there was a three month wait for the replacement part. Now, my vehicle started acting up even more and I went back to Legacy s maintenance department. The same service representative stated that there was a mixed up with my original paperwork and I ll have to wait an additional six months to a year for them to get the replacement part and fix my car. Legacy s website states being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect . I m certain that negligence in managing customer s paperwork is the complete opposite of the courtesy, service and respect that is expected from a professional. It is impossible to trust and continue to do business with Legacy Ford after such display of irresponsibility. If Legacy's service staff is not able to properly manage paperwork and order replacement parts correctly, then how can I trust the quality of their services? Legacy should be ashamed of these low quality standards.