There are only two reasons that it even gets two s...

There are only two reasons that it even gets two stars. One is the food was very good to our busboy Joao was also on top of his game.

Let me explain. First we went in and it took a few minutes for a server to wait on us whose name was Juan. We had to ask twice for our drinks which took 10 minutes and twice to get our guacamole. When are food finally came we had no utensils to eat it with. One seemed to be oblivious to us and seem to be doing other work as they were getting ready to close. Thank God for our bus boy Joao who came numerous times to bring his utensils and to clear our dishes at the end.

The entire crew seem to be doing more work to clean up to go home then they were to wait on customers. Two of the servers decided to sit with a table and talk with them for over 20 minutes. On the drinks I ordered which were the same, they came in two different containers. Even at the end when I ordered a Mexican coffee it came with no Kahlua and no whip cream. When I asked that there is no whip cream he said they were out. I pointed to the flan I had ordered and asked him why it was whipped cream on the flan and then and he looked surprised and said it was different whip cream. Yikes.

We called the manager over and he asked who the server was and when it we told him we did not know at first because nobody had a name tag on he said "yeah that is one of things I'm trying to change." Really?

Like I said the food was good but in all the reviews I have ever done this by far is one of the worst I have ever given and it is strictly on the service. As far as I am concerned Joao should be promoted to manager and I would let that manager be a busboy for a while too. Maybe he would learn how to treat customers because Joao seems to know how to be courteous and responsive and efficient. My trip to San Francisco from Los Angeles has a definite black mark on it.