taylo051

Review of Tuscaloosa Chevrolet Inc

Will not be coming back to this place again! I ha...

Will not be coming back to this place again! I have been taking my vehicles to Tuscaloosa Chevrolet for several years. The work, communication and overall experiences have declined drastically over that time frame. This past appointment was the pinnacle.

The headlight ballast that was replaced earlier in the year by Tuscaloosa Chevrolet went out. I called to verify that the part was still under warranty and it was confirmed that it was. During my appointment, this was a part I wanted replaced. Upon inspection, I was told I needed to replace the entire headlight housing and that only replacing the ballast would not solve the issue of the headlight not working. I was told the headlight housing would cost "around $1000". With very little confidence in the diagnosis, I bought a ballast myself and replaced it myself in my garage and the headlight does work with only replacing that ballast. I sincerely believe this was just an attempt at not wanting to cover the costs associated with replacing a part that I was told was under warranty. I was extremely disappointed at this point.

To make matters worse, prior to my visit I paid for a passenger side rear door actuator over the phone with the parts department. During my time waiting, I asked for an update and Austin went to find the person working on my vehicle and he was nowhere to be found for a very long period of time. I waited for hours while this part was replaced only to get in my car to find that the door lock still did not work. I called furious and was given some excuse that the mechanic/technician "figured I meant I wanted the other door replaced instead" and proceeded to replace a perfectly good part with a brand new part. This caused me to have to make a return trip to get a refund. I was then given another reason by Austin as to why my repair was not done correctly. Apparently the wrong part was ordered even though on my appointment request it specifically states rear passenger side door actuator. Terms such as "right" and "left" were used in my interactions and I begged for them to use "driver" and "passenger". I don't believe I should have to explain to a mechanic or parts person why that is crucial.

I received a full refund and will not take any vehicle I own back to this facility or look for a car at this facility. In previous visits I wasn't told a part was needed until I arrived for my appointment only to be told, "I tried to call you. But yeah, I didn't leave a message." Highly unprofessional and I am highly displeased.