Charles Doherty

Review of John's Lumber

Lumber options seem pretty good but customer servi...

Lumber options seem pretty good but customer service is lacking. I stopped in on a Saturday morning to get prices on lumber for a couple of chairs. I asked about some teak and western red cedar and was told that I have to call back Monday to get a quote because it is all milled to ordered. I appreciate that but I don t see why being able to give me a quote based on the cut list I have in my hand should be a problem OR offering to take a copy of my cut list and my contact information and offer to get back to me later in the week with a quote. Instead the expectation is the customer take time out of their work week to work around John s Lumber schedule.