We recently attended a 79th birthday for a family ...

We recently attended a 79th birthday for a family friend here. We did not stay at the hotel. Despite prior organization and preparations being made, meals took 2.5 hours to arrive and were served haphazardly amongst the table guests, with some guests' orders forgotten completely! We are experienced travelers in our 40s and regular customers of restaurants in Vancouver. There was no Manager on duty to even address the problem and no real effort at customer service, or attempt to even address the terrible situation. I felt terrible for our friend who's birthday was ruined. It was quite frankly shameful, without an effort from the staff to recover, though the one waitress was trying her best with no support from her colleagues. I would never eat here again.