I have used the Redtail Technology CRM and hosted ...

I have used the Redtail Technology CRM and hosted webmail in my work for several years. The positives of my experience are that when the CRM and email systems are working, they generally work quite smoothly.

However, I would not currently recommend Redtail to persons or businesses searching for a CRM and/or hosted email. For the entirety of my time of using Redtail, there have been recurring server issues that have left both the CRM and webmail unusable for periods of time. These outages last anywhere from a short time to several hours. Redtail encourages you to use their online help desk to report problems. However, that is not possible when a user is unable to login to the CRM because the system is down. During outages the phone wait times to report issues can be extremely long, sometimes last upwards of 30 minutes or more before you can talk to someone.

In addition to CRM and email outages, we have also experienced issues of delays of both emails being sent out and received by the webmail system. In our line of work, it is extremely important that we know emails are being sent and received in a timely manner. It is also necessary for us to have unfettered access to our webmail and CRM close to 100% of the time. Interruptions in service are very costly in terms of lost time and efficiency.

It is for all of the above-mentioned reasons that I do not recommend Redtail at this time. It is possible that I could revisit this conclusion upon Redtail providing uninterrupted service for a significant period of time in the future. However, I have yet to experience this and based upon my past experiences I have little hope of this occurring.