I went in today to pick up some mountaineering boo...

I went in today to pick up some mountaineering boots, and was helped by Tom in the climbing section. I can't recall a time when I received better assistance from a representative at any any retail establishment. He took his time with me as we tried many different boot sizes and configurations, and I never got the sense that he was in a hurry or wanted anything other than to help me find a great-fitting boot. Thank you Tom! You really know your stuff, and it shows!