Pamala N

Review of Dolphin Bay Resort & Spa

Requested 2 ground floor rooms 6 weeks ahead of ti...

Requested 2 ground floor rooms 6 weeks ahead of time, my family showed up first only to realize they had given us 2nd and 3rd floor room stating we have to request ground floor, upon showing them our confirmation which clearly states ground floor adjoining rooms we were told thats just a request, then we explained that I have an eye disease and I explained this upon requesting ground floor we were given one ground floor room and were told that we could walk to the office in the morning to possibly receive a 2nd ground floor room. I left a voice mail for the manager that same day and nearly a week later I still have not received a call back nor has my relative who also left a voice mail. I always make my reservations weeks in advance because I require ground floor for my safety and honestly this is the first time I have encountered a hotel whose staff was just down right rude, it was obvious they did not even look to see if there were any requests on my reservation because it was wriiten clearly, then to be rude and un apologetic is just unacceptable and no return call from management just clearly shows why the staff are rude because management does not care either. Rooms were adequate 2 doubles, minin fridge very very low water pressure in the sink. The first night there we were having a conversation around the pool deck no drinking just talking and were told we had to either go to our room or the becah we could not sit and talk by the pool, he said your not being loud you just cannot talk here. Other than the staff the pool was nice beach is beautiful Punlix supermarket across the street and they charge extra per night for an extra vehicle. I will continue my search for a nice place to vacation on the west coast because this definitely was NOT it, oh well.