Horrible Customer Service. Ordered a Lawnmower on...

Horrible Customer Service. Ordered a Lawnmower online. Had no idea when it would ship so I sent a request for find out. Responded within 24hrs with a tracking number. The shipment was delayed twice without notification. I sent two emails the same way I requested a tracking number and I have yet to hear anything back (its now over a week). Tried calling the customer service number 3 times and stayed o n hold for over 30 mins each time with no answer and no indication of when they would answer. (ex. number in line, average wait time, offer to call back, etc.) Now I want to return this mower but the I would be responsible for the shipping charges which would total almost as much as the mower itself. Absolute ripoff and very disappointed. Highly recommend if you actully want one of these products you either buy it thru Amazon they have no problem covering the shipping. Or a local store. But honestly you are simply better off just buying an EGO from Home Depot. They are better rated and have customer service that will call you back.