Ramy Salem

Review of RIVOLI GROUP

The absolute worst after sale service I went to Wa...

The absolute worst after sale service I went to Wafi mall branch for a Mother s Day gift I bought a watch which my wife did not like I went to return but the sales person (Suhail) informed me for the first time there is no refund exchange only
I said ok if it is your policy but he also informed me that I have to get the exchange in one month which is not applicable in my case as my wife is out of town and will not be back by that time he tried to call the management but with no use and he said that is what they can do and informed him I will complain with the authority and the reply was shocking to me he said do what you can do.
This is the worst experience I ever had in a store keeping in mind that I have purchased a lot of stuff from their Mont Blanc store the thing is I did not have to speak to their after sale before they have lost me as a customer and anyone that I know.