We had made reservations a week and a half prior t...

We had made reservations a week and a half prior to our visit and was downgraded our room was not told not in the room the room was not very clean we was woke up by housekeeping at 9 a.m. in the morning when we didn't make it to bed till 3 or 4 things that were offered and what we was told and what our reservation said is not what we received and are Riverview cuz of the 2nd Street Bridge