I tried sending you the below message in a secure ...

I tried sending you the below message in a secure form, to which it denied sending through multiple times, so I ll put it in a public forum I suppose........
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Hello,
I wanted to write to you regarding our Lunar Lights snow tubing experience on 1/2/2021. I don t expect anything in return, but hope to be heard and that my feedback can be used to improve future guests experience at your resort. At 10am, i called the resort to inquire about passes, projected wait times, process, etc., at which time, i was told a typical Saturday evening would yield a likely wait of 10-15 minutes for a snow tube. So, we began our adventure; we drove two plus hours from the Akron, OH area to take our nieces on a winter adventure to do something fun, for a total of four participants. We arrived at the snow tubing area at 6:45 pm; after getting dressed, we were in line for tickets at 7:02. We naively entered the line in front of the bathrooms side of the lodge thinking it s be a thirty minute wait. The biggest blessing of the night was that you had plowed your parking lot, resulting in something for our nieces to play in whilst we waited in icy conditions for two hours and twenty-six minutes to reach the ticket stand, at which point, we were argued with by the cashier about admission. Five hours after we started our journey to you, we got to spend a whopping hour and a half at your snow tubing, at full rate, even though your own disorganization caused me to have less than the two hours tubing as my tickets paid for. I was unable to purchase my nieces any concessions to pass the time due to out of stock items (what ski resort runs out of hot chocolate?) and I think I heard Ride, Sally, Ride, Downtown and four other songs about seventeen times (please expand your playlist, little things go long ways). The lack of employee direction caused its own set of headaches, with strangers on top of strangers sliding into one another. I ve literally looked forward to visiting your resort since I was twelve and I regret to say that I won t be going out of my way to visit again. Anyways, do with my feedback what you will and if you ve made it this far, thanks for listening.