Took over Westnet who were excellent and monumenta...

Took over Westnet who were excellent and monumentally Stuffed up a good company. Just suspended my Broadband due to alleged non payment even though they direct debit my account. My account is paid but now home phone not operating and sitting around waiting for them to call me back as phone system says over an hour to talk to someone. Why buy a company just to sabotage its great reputation And service with incompetence.