I have been a customer of iiNet for a long time, e...

I have been a customer of iiNet for a long time, except for a short period, when I was lured away by a promise that didn't turn out to be true. I had a very unpleasant experience with that well known telecommunications company and I couldn't wait to come back to iiNet.

My experience has been non-intrusive and whenever I was in need of assistance, I received it with caring hands, a smile (even though I couldn't see the person but could sense it through the way they interacted) and total patience. Their goal was to ensure my problem was solved immediately and it was.

The promise of delivery of a new modem within 3 to 5 business days was met on the very first of those days, which was a total surprise seeing I am in WA and things normally take quite a few days to arrive from the Eastern States.

I have total faith in iiNet being able to continue providing me with non-intrusive and family feel service.