Come in with a question about a malfunction in my ...

Come in with a question about a malfunction in my car and the first thing the employee does is walk away shaking his head and shouting: "that is not going to work out". I can go so many days later, but no one who makes the effort to walk to the car to have a look. When I ask if someone wants to do that so that I know if I can continue driving, I get the answer that I have to assess this myself.