jay tilson

Review of Harvey Building Products

Harvey Jeff Thompson

Harvey Jeff Thompson

I recently purchased 6 Harvey patio doors. Installation went smoothly for the first 2 of the doors, but the problems my installer encountered with small defects affecting the operation of the 3rd door were disturbing. They necessitated getting a Harvey service tech appointment for today (June 11, 2018), as well as our postponing accepting the remaining 3 doors.

I found the area product support technician, Jeff Thompson, who came to address the problems to be excellent, restoring my confidence in Harvey as a patio door supplier. As a retired computer industry hiring manager, I instinctively study and evaluate any professional I am interacting with in his/her job in terms of would I like to hire this person? Would this person be an asset to any company?
Well, the answer is a big YES to both questions with respect to Jeff Thompson, the area tech for Harvey. He is an excellent employee. He works productively and carefully. He is very competent at his job, quick to identify the problem, spot other problems, and plan what is needed to address it/them. He learns from experience, shows respect for others, is conscientious, careful, thorough, a good communicator, and courteous and responsive to customers, and came on time. He offered some helpful technical tips to my installer, and answered my installer s questions. In addition, he elucitated the pros and cons of a couple installation issues to my satisfaction. Very important, I noticed he had a positive attitude toward his job and an enthusiastic attitude toward the Harvey Company.

Jeff needed to deinstall the moveable door to address the defects, as well as to address a couple little quirks. The door looks beautiful and is working beautifully now.

A recent interaction between Harvey Service Department and my installer left me wondering if I had made a mistake choosing Harvey. Jeff today, his skills and his positive explanation about what Harvey could do to fix any future patio door issues we might have in the future were reassuring and restored my confidence in my decision to choose the Harvey company and Harvey patio doors.