this hotel is disorganized and crowded. they faile...

this hotel is disorganized and crowded. they failed to put our credit card on file at check-in, so the next day they locked us out until I put a card on file... but there was no note, email, or phone call explaining this, so I just had to figure it out. 40 minutes later security let me into my room, and I ate my now cold take out food. the elevators can take forever due to crowds and renovations. check out took a half hour because there was one clerk for a long line of people. the manager said he was not allowed to help check out because this is a "union shop." the room condition (renovated) was pretty good, but the bed was unsupportive. the cleaning staff was nice and helpful.