Our sales person Liam was was super sweet nice kid...

Our sales person Liam was was super sweet nice kid. The problems we have with our sale has mostly to do with two things. Hidden costs and only getting one key. There was a misunderstanding between us and Liam over warranty. We thought if we were spending $999 for a warranty we were getting everything included. We didn't realize the warranty that Liam kept talking up was just the recertification of the manufacturers drive train warrany. Yes Liam should have explained the difference but I believe that's something Courtesy wants there employees to do is to talk up the recerts as warranties. Then there was about another $1700 in up charges that we didn't found out about until we agreed to buy the car. Oh Liam told us about them before we saw financing but not until after we agreed to buy the van. I believe this is a Courtesy policy not Liam's fault and here's why because if this wasn't Courtesy's policy then you would have every up charge your going to force on people already included in the price. Now maybe other dealers do this and maybe most people already know this but I'm use to dealing with car dealership's like Auto Nation where if they say the price is 24,600 that's what you pay with the exception of taxes, registration and up charges of the person's choice. Of course we could have walked out then but we we still believed that the recertification for the drive train warranty was a full bumper to bumper warranty so we figured we are getting such a good deal on the warranty we'd suck up paying for the forced up charges. Then we found out exactly what the $999 was for which again should have been included or been wrapped in the original price. The financial lady was great and got us a good deal on a warranty which helped soften the blow of the extra $3000 we weren't planning on spending. I'm not saying I won't buy another car from Courtsey. I now know you have about $3000 in hidden fees and we will keep that in mind when price comparison in the future. Ok now for the key. I have never known of a car sale that didn't come with two keys. Heck I've bought plenty of used cars from individuals and got two keys every time. Liam said they could get the cost for the extra key down to $230 and that the key was cheaper but the labor was what help drive the cost up. I know for a fact your mechanics don't get paid what you charge for labor and considering two keys should always be included I think this is something Courtesy should have taken care of and not given us other $230 fee to get a second key.