Absolutely a POSITIVE experience in all 3 of my ex...

Absolutely a POSITIVE experience in all 3 of my experiences in August.

In the second visit, I needed to speak to my service advisor. He was busy and thus, it was difficult for him to reach me after I got a desk agent to page him. However, the desk agents did not forget about me. They saw me waiting, for a time I didn't believe wasn't that long, and paged him again and again. The desk agent, who manages the shuttle service, got me to wait beside the service advisors desk. Although I wasn't waiting for that long (in my opinion), another employee (who i wish I knew his name but he's the tall skinny white dude who's kinda nerdy), was attentive to my needs and was curious what my needs were. When he also found out that he couldn't help me, he paged the service advisor until he came back to his desk. I appreciated not being abandoned.

In my final experience, I addressed that I wasn't satisfied with my wheel alignment from the first visit. Since I realized the car was still pulling to the side as I drove and the steering wheel wasn't straight while the car was in motion, I wanted answers. Because my issue was regarding quality control of a previous repair at TNT Honda, the service desk agent sought several potential solutions, which were not the best to solve this problem. But, he eventually got it right because he directed me to a technician - named Jim who's Asian in the coveralls - to test drive the vehicle for FREE and to solve the problem. After the test drive, I was a bit disapointed because he only offered to straighten the steering wheel, which doesn't exactly assure me that the wheels were lined up. Because I'm not the type of person up for a debate, I settled. I waited in the waiting room, a bit longer than usual but that's expected because i dropped by unannounced and they had no warning that I was coming. When Jim came back, I was very pleased (to my suprise!) that the info he told me on the test drive wasn't just technical jargon aiming to confuse me and brush me off like I've experienced from customer service from other places. Instead, he remembered that the right front axle seal repair , which I mentioned at the very beginning of the test drive and done after my initial wheel alignment, could be the cause for everything. Although it felt like he dismissed it, he actually considered it and remembered. As a result, he did his diligence to see if the previous technician fixing the axle seal forgot to "mark the ball joints", which would have screwed up the wheel alignment. He found out that was the case, and as a result, Jim took accountability and aligned my wheels again free of charge. It was cool because this was a relationship building experience and it didn't feel like it was all about money but rather getting it right for the customer. Mistakes happen and they were open to investigating it to see if it was their own fault. If i can remember, Stampede Toyota required me to pay $50 to get a tech for a test ride, where the problem could have been their fault and it was non refundable, protecting their own bottom line.