joe ked

Review of Vacation

We have been visiting HH for 30 years. Upon our a...

We have been visiting HH for 30 years. Upon our arrival this year the single elevator in Windsor Place at Palmetto Dunes Plantation was not functioning. Our unit was on the 5th floor(top floor)
Multiple calls to the posted by the elevator phone number yielded zero results and a handoff from one pre -recorded message to another. Finally, we were able to get information from Vacation Company that the elevator should be be fixed on Wednesday, 4 days after our check in. Apparently, this was communicated to the Vacation Company by the "REGIME" which seems to be the entity which manages the physical facilities in Palmetto Dunes.
All that said, the elevator started running on Monday(2 days after our check in and multiple trips to and fro to 5th floor).
We happened to detour from one on many staircase trips to the 5th floor and found the elevator functioning. The "REGIME" was not aware and did not communicate that elevator was operational on Monday.
Through all our hassles Vacation Company did their best to fill in the communication gaps and mitigate the situation.
The "REGIME" deserves a "VERY POOR" review based on our experiences and lack of clear communications.
The "REGIME" does not deserve our patronage and we will be considering other vacation destination in 2019.

Joe
6/30/2018