I am a shared owner and own a percentage of the pr...

I am a shared owner and own a percentage of the property. Moved in 2016 and there has been many issues and some that are still persistent to this day. We have tried numerous times to gain contact or get answers to our questions but it is honestly probably easier to draw blood from a stone. Would not recommend Network homes as their customer care is awful. Don't even want to give them one star to be honest. Furthermore we pay a service charge for our "private road" to be maintained, however in the 3 and a half years of being there we have seen grounds staff twice if that.