Shannon Aufdencamp

Review of The Lodge and Spa at Callaway ...

We stayed at this Lodge during our Christmas vacat...

We stayed at this Lodge during our Christmas vacation last week. The room was very nice and the hotel itself was nice but the restaurants were not good and crazily over priced. The Pedimont for the daily breakfast buffet was disappointing to say the least. The restaurant was run-down, seating was ripped and tattered. I literally sunk down into my seat and thought I would fall through and I am not a big lady. The buffet was poorly stocked and foods were mislabeled. Only one gentleman was making all of the omelettes and all of the pancakes to order which was slow to say the least. They ran out of syrup and we constantly had to ask for basics such as butter, jelly, drinks, cream, sugar, etc., that's if we could even find anyone to ask. The restaurant was not even close to capacity so being overwhelmed was not the issue for the poor service and lack of food stock. Not to mention that the crappy buffet was $19 per person and it was a non-holiday day...it was Tuesday the 29th of December. The bar grill staff (the Ironside) was overwhelmed on the night of our arrival because it was Christmas Day so I will cut them some slack in the customer service department but the prices were crazy ridiculous. We were a family of 5 with NO alcoholic beverages and just one appetizer for the table with our meals and the bill was $180. CRAZY!! Also you have to pay a "resort fee" of $15 per day per room but I'm not exactly sure what we got for that. A pool and hot tub?? Which only one of the hot tubs were working. All other resort amenities were an additional charge on top of the $15 per room per day so.....I am perplexed. A cabin would be better for a family vacation to Callaway gardens. Lesson learned.