Please clean the sheets.

Please clean the sheets.

There was a blood stain on the top sheet of one of the beds in our room, so we called to have housekeeping bring us another sheet.

When two ladies arrived to switch out the sheets, they removed the soiled sheet , revealing a mattress topper that carried 3 pee stains and a random purple stain as well. (Photo attached)

The housekeepers proceeded to lay a fresh new sheet on top of this dirty one. We were stunned. They did this with ease so it tells me that they're used to proceeding with dirty sheets and mattress toppers.

Of course, because of this, we had to ask for a new mattress topper as well. One of the housekeepers (Joann) graciously obliged, while the other housekeeper stepped out , without saying a word to us and leaving Joann struggling to fit the new mattress topper on the bed. She was very kind to us while trying to get this done. My sister and I began helping her with the sheet, until her manager, Joncarlo, came into the room with another fellow. He began fussing at her because he wanted her to spend her time on other rooms. She explained that she was helping a guest, and that it wasn't right that the guest was helping her place the sheet while he and the other man just stood by fussing.

Joncarlo placed the sheet in one fell swoop, but it was really frustrating to be in the mix when a manager is fussing at his subordinate (especially when all she was trying to do was help us.) She also shouldn't have had to SHAME him into helping her. There was teamwork involved, whatsoever.

This incident took away from the resort experience immensely. In planning our trip, we'd considered staying at a basic hotel instead of this one, but decided on this so-called 4-star hotel in hopes that it would be CLEANER.

We ended up getting the same result as if we'd stayed at a budget hotel, so I insisted on only paying what I'd pay at a budget accommodation. We couldn't enjoy even our new room after this---it appears that they re-use clearly soiled sheets over and over again. There's no telling what else is not being cleaned.

Please work on this...for more than $250 a night, we should probably be able to expect new sheets for each guest.