norma drepaul

Review of TexasRenters.com

We have been using TexasRenters for many years, cl...

We have been using TexasRenters for many years, close to ten years, facts! We sent TexasRenters a notice on April 30, 2020 that we are cancelling our agreement, even though the current tenant s current contract end July 2020, a few days after we sent them our cancellation notice, they made our current tenant renew her contract (July 2020 to July 2021) on May 4th 2020. Again, I restate the facts, on April 30, 2020 we cancelled with TexasRenters, and on May 4, 2020 they renewed a lease with the tenant. Why would they go ahead and proceed with the lease renewal if we sent them a cancellation? Any reasonable person would agree that this was done to keep my property with them. There was no need for them to continue with the lease renewal when they knew that we did not want to continue to do business with them. I ask myself why do they have to rely on tricks to keep customers? Why not just focus on good customer service to keep homeowners and tenants? Sam Upchurch says that what he did is legal, but I find it to be in bad faith, underhanded, unethical, and not reflective of best practices in real estate. I am being charged over a $1000 for the upcoming contract monthly fees from June 2020 through July 2021. I am being charged twice for June 2020, this goes to show the unethical stance from this company, and their poor record keeping. If your company has good record keeping, then are you saying that this was not an over site or a mistake, but you intentionally meant to charge me twice for June 2020 management fees? Or are you going to go around in circles trying to justify the duplicate fees? Have I said anything that is not true? I have attached the proof of the duplicate charge for June 2020 management fee as proof that I am being overcharged or charged in duplicity.