This review is specifically for the ridiculously t...

This review is specifically for the ridiculously tragic shoe department. Was in Chicago on a long layover and realized I needed some comfy walking shoes. Knew which ones I wanted, and checked Macy's online to make sure they had them. Got to the store and it was 1. In total disarray. 2. Found my shoe, tried it on and it fit! 3. No salespeople were on the floor, only at the register. 4. Told them I wanted to purchase in size 8. Waited 5 minutes while they went to find the shoes. Meanwhile a huge group of women crowd the register to get shoes to try on because there's NO ONE on the floor. Understaffed/poorly managed. 5. They give me the box and it's empty! Said the last size 8 is the floor sample. I said, well there's nothing in the box. So they told me *I* would have to check the floor for the other sample. I said I would prefer to not buy a scuffed $95 shoe, and asked for a discount. They said the best they could do was 10% off. Never found the other sample shoe and left. Most ridiculous customer service experience I've ever had. This is one reason department stores are dying.